Legal
Please read these Terms and Conditions carefully before using Thunderbolt Sales Systems' services. By signing a service agreement, making a payment, or using any part of our platform, you agree to be bound by these terms.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Thunderbolt Sales Systems LLC ("Company," "we," "us," or "our"), a Georgia limited liability company located at 8735 Dunwoody Place Ste N, Atlanta, GA 30350.
By engaging our services, submitting payment, signing an order form or service agreement, or accessing any deliverable we provide, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
If you do not agree to these Terms, you may not use our services.
Thunderbolt Sales Systems provides AI-powered sales automation services for home service contractors, including but not limited to:
We target a 7-day delivery timeline from the completion of your onboarding call, subject to timely receipt of required information and assets from you. Delivery timelines are estimates and not guaranteed completion dates.
Our services are built on and depend on third-party platforms including GoHighLevel, Twilio, SendGrid, and others. We are not responsible for outages, changes, or discontinuation of these third-party services. We will make reasonable efforts to maintain service continuity in the event of third-party platform issues.
Our standard pricing is a one-time setup fee plus a recurring monthly subscription fee, as detailed on our pricing page and in your service agreement. Fees are subject to change with 30 days written notice.
Setup fees are due prior to commencement of work. Monthly subscription fees are billed in advance on a recurring basis beginning on the date your system goes live. All payments are processed via Stripe or another approved payment processor.
Setup fees are non-refundable once work has commenced. Monthly subscription fees are non-refundable for the current billing period. Refunds may be issued at our sole discretion in cases of non-delivery or material breach by the Company.
If payment fails, we will make reasonable attempts to notify you. Services may be suspended after 7 days of non-payment and terminated after 30 days. Reactivation may require payment of outstanding balances plus a reactivation fee.
Our Guarantee: If your Thunderbolt system does not generate at least 3 additional booked jobs within your first 30 days after system launch, your second month of service is provided at no charge.
The guarantee is subject to the following conditions:
The guarantee covers one free month of the recurring subscription fee only. It does not cover the setup fee, any third-party costs (phone numbers, SMS credits, etc.), or any costs incurred outside of our direct service fee.
To receive the full benefit of our services and to enable us to perform our obligations, you agree to:
Delays or failures in your obligations may affect delivery timelines and system performance, and do not entitle you to refunds or guarantee claims.
All templates, workflows, automation sequences, system architectures, training materials, and proprietary processes created or provided by Thunderbolt Sales Systems remain the intellectual property of the Company. You receive a limited, non-exclusive license to use these materials for your own business purposes during an active subscription.
You retain ownership of all content, data, brand assets, and customer information you provide to us or that is generated through your use of the system (including your contacts, reviews, and communications).
Custom website content, copy, and graphics created specifically for your business are licensed to you for use during and after the engagement. Underlying templates and system architecture remain our property.
Upon termination, your license to use our templates and workflows ends. You retain access to your data and any custom content we created specifically for your brand. We will provide reasonable assistance in data export upon request within 30 days of termination.
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
You are the data controller for your customers' personal information. You are responsible for ensuring you have appropriate legal basis to collect and process your customers' data and to send them automated messages through our system.
We implement reasonable technical and organizational measures to protect data. However, no system is completely secure. You acknowledge that you use our services at your own risk with respect to data security incidents outside our reasonable control.
We retain your data for the duration of the engagement plus 90 days, after which it may be deleted. We will provide 30 days notice before deletion of your data following termination.
Our services include automated SMS messaging on your behalf. You acknowledge and agree to the following:
SMS and email sending costs may be subject to additional carrier or platform fees based on volume. These costs are your responsibility and are separate from our service fee.
Our services are provided "as is." While we are committed to delivering high-quality automation systems, we do not guarantee specific business outcomes, revenue increases, lead volumes, or booking rates beyond what is stated in our explicit guarantee terms above.
Results depend heavily on factors outside our control, including your market, call volume, pricing, quality of service, and how you manage leads once they enter the system. Past results for other clients are not a guarantee of your results.
We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.
To the fullest extent permitted by applicable law, Thunderbolt Sales Systems LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.
Our total cumulative liability to you for any claims arising from or related to these Terms or our services shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
You may cancel your subscription at any time by providing written notice to [email protected] at least 7 days before your next billing date. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.
We may terminate or suspend your access immediately, without prior notice, if you:
Upon termination, your access to our systems and services will cease. Sections relating to payment obligations, intellectual property, disclaimers, limitation of liability, and governing law survive termination.
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions.
Any dispute arising from or relating to these Terms or our services shall first be submitted to good-faith negotiation. If not resolved within 30 days, disputes shall be resolved by binding arbitration in Fulton County, Georgia, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.
You waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.
We reserve the right to modify these Terms at any time. We will notify active clients of material changes by email at least 14 days before the changes take effect. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically. The "Last updated" date at the top of this page indicates when the Terms were last revised.
For questions about these Terms, to exercise any legal rights, or to send formal legal notices, please contact us at:
8735 Dunwoody Place Ste N
Atlanta, GA 30350
Email: [email protected]
For questions about our services, visit our contact page or review our Privacy Policy.